Ordering:
Orders will be immediately processed Monday-Friday (orders cannot be processed on Saturday or Sunday). Orders received after 2pm EST may not be processed until the next business day.
Top Questions Asked:
What can I use as a form of payment?
We accept the following:
Will I get a receipt with my order?
You will receive an itemized receipt with your shipped order.
Will my credit card be charged immediately?
No, your credit card will be charged the day that your order is shipped. You will only be charged for items actually shipped, as back ordered items will be charged when shipped. You will also receive an e-mail confirming that your order has been received.
What if my selection is sold out?
If an item is sold out or on back order, you will be notified within 24 hours of receipt of order, as we do have retail locations with online merchandise.
How soon will my item ship?
Items in stock will ship within 24-48 hours of receipt of order. Online orders received after 1:00 pm EST on Friday will ship no later than the following Tuesday.
How do I track my package online?
You will receive your tracking number by email once your package has been shipped. To track your UPS package on UPS.com, visit the UPS tracking reference webpage. Type your Tracking Code in the Tracking field. Select Track to view the package details on the Tracking Summary page.
Is my online order secure?
Your online credit card transactions are secure with JuliesClothing.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling toll-free 1-866-JULIES1 - Mon-Fri 8:30am -5:30pm EST.
Where can I contact you if I have any questions?
Please call 1-866-585-4371, Monday - Friday - 8:30am to 5:30pm Eastern Time and from 8:30am- noon on Saturdays. To ensure excellent customer service, calls may be randomly monitored. You can also email us at Customerservice@JuliesClothing.com .
JULIE'S PROMISE We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns. Whether online or in-store, customer service is something we take very seriously. Please let us know if there's anything additional we can do to help you. Just email us at Customerservice@Juliesclothing.com or call toll free, 1-866-JULIES1 Monday-Friday, 8:30am-5:30pm est and Saturdays 8:30 am -12 noon. JuliesClothing.com will not share, sell, or trade with third parties your personal information gathered online, such as email addresses, personal information collected will only be used by JuliesCloting.com only. We do not, and will not, participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a secure server, and all credit card information is stored in an encrypted format.
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