If needed, how do I Return & Exchange Items?
Our online return policy is separate from our store front locations' return policy. If you are not completely satisfied with your Julie's online purchase, we will glady accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of purchase. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably United Parcel Service(UPS) . Your card will be promtly credited(less the initial shipping charges), and a return credit receipt will be mailed to your shipping address (Return merchandise after 14 days of receipt of purchase OR without sales receipt will only be given current store price credit, less the $10.00 re-stocking fee ). Holiday and Seasonal theme merchandise will be allowed for returns 14 days after the calender Holiday date (i.e. Christmas merchandise can be returned for entire refund up to 14 days after December 25th).
To return or exchange an item, please follow these simple steps:
Repack the gift in its original packaging, if possible, with the original receipt and message.
Include your order number in the following return shipping address:
Attn: Returns Department
(Your order number)
4145 Park Road
Charlotte, NC 28209
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. JuliesClothing.com is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, JuliesClothing.com will reimburse the return shipping charges.